What each store serves

One menu does not have to mean one identical menu everywhere. Store availability, on a menu’s Manage screen, is where a location can differ from the brand standard — and where you check that it does not differ by accident.

Each location shows what it is running, e.g. “Running Launch”, and how it got there.

Follow schedule, or pin a version

• Follow schedule — the default. The location serves whichever version is live by date. Change the schedule once and every following location moves together.
• Pin: — this location serves that version regardless of the schedule.

Pinning is for the cases where “everywhere at once” is wrong: a test store trying a new build before the brand commits, a location whose kitchen cannot yet execute a new item, a site mid-refit. A pin is a deliberate exception, and it does not expire — a location left pinned will still be pinned when the next three versions have come and gone, so pinning is a decision worth revisiting rather than setting and forgetting.

Exceptions — one item, one location

Add a store exception works at the level of a single item on a single version: pick the location, pick the recipe, then

• Remove at this store — the item is on the brand menu but not here. Use it when a location genuinely cannot serve something: no fryer, no local supply, a regional restriction.
• Add at this store — the reverse, for something only this location serves.
• Clear exception — puts the location back on the brand standard.

Then Apply.

Prefer an exception over a pin when the difference is one dish. A pin freezes a location’s entire menu to hold back a single item, so every later change to everything else stops reaching it too — which is how a location quietly drifts a whole season behind.

⚠ “Running” does not mean the line can see it

A location can read Running Launch and its cooks can still see nothing at all, because “running” is derived from the schedule and the location’s pin — it describes the menu, and says nothing about whether that location’s recipe viewers are allowed to open it.

Where that is the case, the location shows a NO LINE ACCESS pill and says so plainly: “This store’s recipe viewers can’t open this menu, so the line sees nothing”, with a link straight to the switch.

That warning exists because the two statements used to disagree silently. If you see it on a location that should be serving the menu, follow the link — see Menu access.

The honest check

The screens above tell you what Tavorly intends. The only thing that tells you what a cook will actually see is the line itself: open the recipe viewer for that location and look. A menu that looks right in the admin app is not evidence.